Refund policy

Returns and Exchanges 

• If you have made a purchase from Studio Rielle and have changed your mind an exchange is available within 14 days upon receiving your piece via mail and:

• Pieces are in original packaging 
• Pieces were not sale or discontinued items or custom pieces.
• Your receipt is retained
• Earrings can't be exchanged due to hygiene reasons
• SALE ITEMS ARE FINAL. No returns, exchanges or refunds ( this includes any jewellery purchased with a discount code)  
  
  Refunds are not available unless a piece is faulty. 
  
  Unfortunately no exchanges are available on the following jewellery pieces (Unless faulty) ;

• Purchased whilst on sale
• That have been worn
• Bought as a custom pieces
• Are earrings
• Earrings are unable to be exchanged for hygiene reasons, so please select your jewellery carefully.
• All of our stones go through a quality check before they have been posted. A cracked stone will not be refunded or exchanged. Please view our FAQ for how to care for pieces that feature one of our stones. 
• Please note: We do not offer returns or exchanges for custom made items. These items include custom engraving, stamped tags, custom initial/letter necklaces and bracelets, custom made jewelry upon request. 
  
  
• If your item is faulty please contact Studio Rielle via our contact page or instagram. Please include the following:
  

• Photos of items fault
• Description of fault
• Proof of purchase
  
  We do not give refunds or exchanges for general wear and tear

Repairs 

If your piece needs a repair, please contact Studio Rielle via our contact page or instagram for further assistance. Repair costs are on a case by case basis. Damaged or cracked stones are not covered. 

Postage for returns or exchanges will be at the buyer's expense.  We recommend using registered/trackable post as we do not hold responsibility for lost packages.